VT Final Accounts

Incompatible versions of MS Office

VT Excel add-ins require the 32-bit desktop version of Office and do not run in the following versions of Office:

•64-bit version

•Microsoft Store / Windows App version

•Online and mobile app versions of Office

However, if you have an Office license it should allow you to reinstall the 32-bit desktop version of Office.

Check which version of Office you have

64-bit or 32-bit:

1.In Excel, select File > Account > About Excel.

2.In the About Excel dialog, the long name of Microsoft Excel will state if it is 32-bit or 64-bit.

Microsoft Store / Windows App:

1.In Excel, select File > Account to open the Product Information dialog.

2.If there is a reference to Microsoft Store / Windows App in the About Excel section, you have the Microsoft Store / Windows App version.

Reinstall Office as the 32-bit desktop version

Please note: VT Software does not provide technical support on reinstalling Microsoft Office. Please follow the steps below or refer to guidance from Microsoft here.

1. Uninstall Office

Note: Before uninstalling Office, please ensure that you will be able to reinstall it, i.e. you have either:

•a current subscription to Microsoft 365 at office.com

•a standalone version of Office which is registered to your Microsoft account at account.microsoft.com/services

•a CD of Office with a valid product key

If you do not have the above, do not uninstall Office. If you do, then follow these steps:

a)On your PC, right-click on the Windows icon , select Settings > Apps > Apps & Features (called 'Installed Apps' on Windows 11)

b)Click on the Microsoft Office/365 application from the list of apps and select Uninstall:

 

c)If you have any other installations of Office on your PC (they have 'Office' or '365' in the name) and/or individual versions of Office programs (e.g. Word, One Note, Access etc.), uninstall them in the same way.

2. Reinstall Office

If you have a current subscription to Microsoft 365 - Business

If you have a current subscription to Microsoft 365 - Personal and Family

If you are using a standalone version of Microsoft Office, e.g. Office 2021

If you have a current subscription to Microsoft 365 - Business

•Sign in to your Office account at office.com

•Click on the drop-down arrow next to Install apps, then select Other install options:

(If you cannot see Install apps, click on the Home button)

•In the My account screen, select Apps & Devices (Do not select 'Install Office' on this screen):

•In the Apps and devices screen, select 32-bit from the Version drop-down and then click on Install Office:

•This will download the 32-bit Office installation file to the Downloads folder on your PC. Go to your downloads folder and click on this file to install the program.

Note: if when reinstalling, you get the following error message, this means you have not fully uninstalled the 64-bit version. Repeat the Uninstall Office step above for any other versions of Office (they have 'Office' or '365' in the name), and/or any individual Office programs still on your PC (e.g. Word, OneNote, Access etc.).

If you have a current subscription to Microsoft 365 - Personal and Family

•Sign in to your Office account at office.com

•Click on Install apps (If you cannot see Install apps, click on the Home button)

•You should then see the following pop-up; select Microsoft 365 - 32-bit from Choose a version, and click on Install:

•This will download the 32-bit Microsoft 365 installation file to the Downloads folder on your PC. Go to your downloads folder and click on this file to install the program.

Note: if when reinstalling, you get the following error message, this means you have not fully uninstalled the 64-bit version. Repeat the Uninstall Office step above for any other versions of Office (they have 'Office' or '365' in the name), and/or any individual Office programs still on your PC (e.g. Word, OneNote, Access etc.).

If you are using a standalone version of Office, e.g. Office 2021

•Go to account.microsoft.com/services and sign in with the Microsoft account associated with your Office product.

•Scroll down the page to Product's you've purchased, and click on Install

•You should then see the following pop-up, select Office - 32-bit from Choose a version, and click on Install:

•This will download the 32-bit Office installation file to the Downloads folder on your PC. Go to your downloads folder and click on this file to install the program.

Note: if when reinstalling, you get the following error message, this means you have not fully uninstalled the 64-bit version. Repeat the Uninstall Office step above for any other versions of Office (they have 'Office' or '365' in the name), and/or any individual Office programs still on your PC (e.g. Word, OneNote, Access etc).

Reasons for the 32-bit version or the 64-bit version

Microsoft offer a choice between installing the 32-bit version and the 64-bit version of Office. They provide reasons for choosing the 32-bit version or the 64-bit version on their website. If the reasons given for using the 64-bit version do not apply to you, the 32-bit version should be adequate.